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Endorsed by Which?
Finesse Windows Limited
Opening Hours
Today - 09:00–19:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–19:00
- Friday 09:00–17:00
- Saturday 10:00–16:00
- Sunday 09:00–11:00
What makes our traders different?
Double Glazing; Windows & Doors is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with renewable businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.
Organisations and Awards
Awards
2021
About
Hello, if you’re looking for beautiful, high quality, energy efficient and ultra-secure doors & windows, join the Finesse family of delighted customers.
We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.
We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award FOUR TIMES - July 2017, July 2019, July 2020 and July 2021.
Our staff are all experts in their field and are focused on making the Finesse experience a real pleasure for our customers.
Finesse Windows will design, make, fit & service exceptional doors and windows for your home with care and Finesse.
We do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.
What we do
Double glazing
- Double glazing installation
- Double glazing repairs
- Double glazing suppliers
Doors
- Bi-fold doors
- Patio doors
- Aluminium doors
- Composite doors
- French doors
- Front door
- Orangeries
- UPVC doors
Conservatories
- Conservatory repairs
- Conservatory maintenance
- Conservatory Roof replacement
- Sun Lounge
Glaziers
- Aluminium Windows
- Double glazed units
- Double glazing installation
- Double glazing repair
- Replacement window services and repairs
- Sash windows
- Stained glass
- Triple Glazing
- UPVC Windows
- Window consultants
More Services
- porches
- garage doors
- roofline
- windows
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
299 reviews
Recommended
Recommended
by 100% of customers
Sort by
Beautiful new windows
Customer Service
Quality
Value
We are delighted with our new windows. They look so lovely and are very high quality - sturdy and substantial. We have been really happy with all aspects of customer service. Everyone turned up when they said they would, were flexible with dates to accommodate us and were friendly and professional - designer, surveyor, scaffolders, fitters. The fitting was amazing - not even any touching up required around the new windows. There is a really small problem with one of the panes of glass (some marks that won't come off) but we phoned Finesse and they are replacing with it without any fuss - excellent customer service. Thank you to everyone at Finesse - we are very happy customers and I smile every time I look at my new windows.
Customer in West Midlands
, work completed
Recommended
Reliable efficient firm
Customer Service
Quality
Value
I had used this company before and didn't hesitate to go back to them when I needed three very old UVPC windows replacing which had not originally been installed by them. That was only because I hadn't heard of them then. I would use them every time and highly recommend them to others for their customer relations and their efficiency. I was stunned by the speed the work was carried out. I had a preliminary visit from a really friendly designer who had remembered me from the last job that had been carried out and in two weeks the job had been completed to my satisfaction! Everybody I dealt with was polite, friendly, prompt and efficient. The workmanship of the installers appears to have been excellent and I find it incredible that they can just pop out old windows and insert new ones without any need for me to do any touching up or redecorating after they have been.
Lynne
, work completed
Recommended
Excellent local family-run business offering highest quality products
Customer Service
Quality
Value
Finesse are a company that provide a totally customer-focused service using only the highest quality products. They have just completed a conservatory refurbishment, fitted new guttering and soffits, installed a bespoke porch, replaced two patio doors and new garage doors at our property. Each job has been completed to a very high standard in a timely and efficient manner. These days its refreshing to find a company that actually takes pride in the work that they do and stand behind their promises with a 10-year guarantee. As with all large jobs, sometimes things don't always go quite as expected but Finesse went out of their way to make sure that these were sorted without any headaches for me and my family. They also tidied up after each job very thoroughly. The personal touch is what sets this company apart from others. We couldn't be more pleased with the results. Special shout out to all of the lads who helped on the various jobs - Ray, Matt, Darren, Kent, Jez, Will, Nigel and Ian. I have no hesitiation in recommending this highly professional company and I am now saving up the pennies to have them back again next year to do some more work for us. Great work guys - thanks.
Customer in Birmingham
, work completed
Recommended
Second to none
Customer Service
Quality
Value
Having already had a front door off finesse, being extremely pleased I had no hesitation to have them replace the orangery roof in the kitchen. The old roof which had been fitted by an other company was leaking, and I was at my wits end trying to get it fixed. When I asked finesse if they would mind having a look they did so and informed me of the problem, they did try to help to fix it without having to have a total replacement (which shows what an honest and great company they are), however a full roof was needed. From start to finish the professionalism was second to none, all the staff from sales to fitting , reception and the factory guys are just so friendly and their knowledge is amazing. My new roof is now on, the mess the previous people made has been rectified and i can tell the difference straight away. I cannot recommend these guys enough.
Customer in Worcestershire
, work completed
Recommended
Professional, reliable and fantastic quality
Customer Service
Quality
Value
We recently had to adapt our bathroom into a wet room for our severely disabled daughter. Finesse were recommended by a friend and from start to finish their professionalism, project management and care was impeccable. We had a new bathroom window from Finesse, which has helped to transform the bathroom to help suit our daughters needs. The project was completed very quickly and with minimal disruption. During the project, I spoke with different members of the Finesse team who were able to respond to our questions immediately and helped to reassure me that the project would not impact on our daughters routine. We are more than pleased with the quality of our new window and the follow up aftercare and cannot thank the team enough for their consideration throughout the project. I would highly recommend Finesse to anyone looking to make home improvements.
Customer in West Midlands
, work completed
Recommended
Period house new windows
Customer Service
Quality
Value
From the very outset of the enquiry to fitting of numerous windows, the service was excellent. All aspects from advice, sales, surveying through to fitting were seamless and communication was good on every level. The fitters were thoughtful, tidy and polite. We are really pleased with the product and would not hesitate in recommending this company.
Customer in Worcestershire
, work completed
Recommended
Highest quality windows and service
Customer Service
Quality
Value
Finesse replaced a rotten timber framed window and door at the rear of our house with a lovely UPVC-framed fitting. Communication was clear, the surveyor was knowledgeable and helpful and we were offered a choice of styles. The job was completed quickly. The fitters were polite, tidy and did a fantastic job. The new door has enhanced our house. I would have no hesitation in recommending Finesse.
Customer in West Midlands
, work completed
Recommended
Amazing attention to detail and unparalleled service!
Customer Service
Quality
Value
Finesse Windows have been amazing to deal with from start to finish. We have a property built in 1880 that had beautiful original window designs but they were cracked, painted shut, had secondary glazing and it was time to get them all looking good and working again. My only stipulation was to replicate the original windows and Finesse did a fantastic job - we have had so many compliments about the finished installation. After living with the windows for a few weeks we realised one was sticking slightly when we opened it and the furniture on another was white instead of black. When I contacted Finesse they got me booked in right away and everything was sorted out impeccably. All the staff we have dealt with have been very professional and what could have been quite a disruptive experience within the house has actually been a pleasure. Thank you Finesse!
Customer in Worcestershire
, work completed
Recommended
Catalogue of errors and not a care!
Customer Service
Quality
Value
Came to fit bathroom window on 11/4/19. Wrong measurements had been taken! Once frame had been re-made it was fitted on 18/4/19. This time one of the glass units had been damaged. I called Finesse and spoke to someone to complain that this was not going well. He apologised but basically said there was nothing he could do. Again we had to wait in on 30/4/19 for the new unit to be fitted. We received no formal apology, and after being good customers of Finesse for 15 years we expected better. No attempt has been made to make us feel better about this and I am furious at having to wait in on four separate occasions when twice should have sufficed (once for measuring and once for fitting). We hoped we would receive either a letter or even a small discount by way of apology, but nothing was forthcoming, just a statement to be paid. It was a catalogue of errors that Finesse do not care about making us feel better about. We will never use them again!
Customer in West Midlands
, work completed
New door and windows
Customer Service
Quality
Value
We had a new front door and windows fitted over a couple of days, the job right from the word go, to the job finish, everyone was excellent. With a special word for the fitters, there was no damage to existing decor, and nothing was too much trouble for them. Really well done.
Customer in West Midlands
, work completed
Recommended