Bumblebee Plumbing & Heating Ltd

After being let down by a number of "highly rated" local plumbers who did not want to engage with a tricky issue I contacted Ross and his team. I was impressed by their determination to solve the issue and the systematic approach to working out the problem. In the end I needed a new boiler but the advice I was given was excellent. From an engineering background myself I appreciate I am not the easiest of customers but everything made sense and the installation was of a high standard and good value. At last I have a plumber I can call on with confidence for advice and high quality work.

Immediately impressed with the customer care service prior to work starting. Email/text alerts sent confirming plans and then reliably followed through with no messing around. Good communication throughout. No hidden costs with a full breakdown. Happy to discuss ideas and work out suggestions and offer improvements. Great job done on the day, very satisfied. Thanks

Work carried out well and much less expensive than British Gas. Wouldn't hesitate to recommend the company for any gas related work.

Good customer service and have already recommended to a friend.

Ross responded promptly, came when he said he would, carried out the work (changing thermostatic radiator valve) quickly and effectively and charged what he said he would. Thanks!

Worcester Bosch boiler replaced in loft. Ross assessed our home and recommended a suitable boiler and emphasised his point by using a device measuring water flow. Quote was reasonable. Ross and Steve arrived promptly, texted prior to arrival, had enthusiasm and dealt with any issues that arose on the day, worked right through taking delivery of parts to avoid leaving site. We discovered a slow leak a couple of days later, they returned to fix the problem within 30 minutes which was very reassuring, This demonstrated their commitment to after care service. I would fully recommend.

The guys were superb from start to finish. The boiler replacement could not have been in better hands and I am delighted that I chose Ross. You get honesty, integrity and exceptional work from Bumblebee.

Steve attended after receiving a text to say he was on his way. Very quick assessment kept me informed of the problem and carried out the work quickly. A very reasonable price for a good job. That pleased with the work I asked for a quote for another job. Would definitely recommend Bumble Bee Heating. All work and invoice communicated by email.

I invited Ross from Bumblebee to price up a replacement boiler having been badly let down by British Gas, he happened to be working just down the road. Ross turned up on time and was happy to discuss moving to a Combi boiler system to replace my old boiler, cylinder and tanks. Having looked over the job he was quick to provide a quote which we felt was good value. We agreed a start date and an approx timeline to complete and the Bumblebee team arrived on time, quickly put down carpet protectors and got on with the job. The whole team were very professional in their approach to us as customers and it was clear from the outset that they knew exactly what they were doing, even making a great match on the brickwork around the new flue. They job went really well and after a full flush of the system they finished off with the fitting of a Hive Hub, Receiver and wireless thermostat. (Which is great by the way). All rubbish was removed and everything was left clean and tidy. I know have a system that is efficient and quiet and that heats the rads in no time at all and a hot water system that gives fantastic hot water pressure that has turned our old rubbish pressure shower into a virtual power shower, well done guys! I cannot recommend this Company enough and hopefully this write up is a good reference for the Bumblebee team. Thanks Bumblebee your service is second to none !

Steve was punctual, polite, smartly dressed and efficient. The work, which involved servicing a boiler and an unvented cylinder, was completed quickly and thoroughly. Would use this firm again.

Really struggled to get a heating engineer after recent cold snap when I had a problem with my heating- I was recommended bumblebee by one of their competitors! Steve called out within the hour, diagnosed the problem and booked me in for a repair. Price for two motorised valves and fitting was reasonable- kept to schedule,texted to let me know when was coming , completed job and left everything clean and tidy. This is how tradesmen should work- didn’t try to sell me other work that didn’t need doing and didn’t try and rip me off. Well done lads- will certainly recommend you and use again ( although hopefully not too soon!)

4 days into my first house and my 30+ year old boiler packed in and was way too unsafe to bring back to life. I rang Bumblebee and Ross came over on the Monday and provided a full itemized quote and walked me through all the work needed that same day. He is a very friendly honest and trustworthy gentleman and him and his team fitted a new boiler in a new location and had my heating on in 1 day!!! I am delighted. You wouldn't know that 5 guys had been in my house fitted a new heating system. My house was spotless when they left. Very hard working crew. If you are looking for a premium service and don't want to pay the earth then look no further.

Bumble Bee undertook a gas safety check for me. They were excellent in terms of their communication, delivery and cost. Would highly recommend them to other customers and will be using them in the future.

Ross recently quoted and then fitted a new boiler (Combi) for us. We had been without a boiler for a week and Ross juggled appointments around to fit us in and get our heating/hot water back up and running. The work was carried out to a very high quality and in the time stated. The customer service and communication was great and we were kept informed along the way. Even after installation I had a query on the function of the system and Ross came back without fuss and explained all in a clear and understanding manner. In summary I cannot fault and would happily recommend Ross and BumbleBee to anyone thinking of have work done

Pleasant engineers arrived on time, ordered parts and came back when they said they would, happy customer :)

Bumblebee personnel create the right impression, are courteous, reliable and trustworthy. A level above traders I have used over many years. They genuinely care about their reputation and work quality.

I gave Ross a list of work to be carried out including fitting a new boiler and received an acceptable quote later that day. Work was started a few days later and completed as promised. The team worked in an efficient and friendly manner and did a very thorough job, particularly flushing my old system which produced a mass of metallic sludge! First class workmanship was tested at every stage leading to a satisfied customer. I would recommend Bumblebee to anyone.

Had my boiler serviced. Great courteous workmen. Use them every year as they are a great company who will go out of their way to help.

Great service & thorough knowledge of systems give confidence that they understand & have fixed problems. No problem to recommend to anyone

Just had a new boiler fitted after receiving both a competitive and fully understandable quote. Service on the day of fitting excellent as well as subsequent follow up contacts.

I was in hospital some time ago with pneumonia and whilst in there my boiler broke down. After numerous calls to the big four I couldn't get anybody to come out and was without heating whilst still unwell. I contacted Bumblebee who where most understanding and supportive and offered to get someone out that day. Their engineer Steven came, got me back up and running, was very professional and worked to a very high standard. I am so grateful to them and would recommend them to anybody. Thanks BumbleBee and Steve.

Yearly service on my boiler which Bumble bee installed 2 years ago. I don't have to think when the service is due they let me know. Polite, tidy and thorough and the price is very reasonable.

Moved house and needed new radiators and pipework, got a quote and then work started 2 days later. The guys who came out were fantastic, polite, courteous and hard working. Cannot thank them enough for the work they did and will surely have them back again if I need anything else doing.

Had a new boiler installed, highly recommended company, arrived on time and carried out the job effectively and efficiently. Highly recommend Bumblebee Plumbing & Heating.

We have recently had a boiler and radiators fitted by Bumblebee and we are very pleased with the result, the engineers were very friendly and helpful and nothing was too much trouble, we also decided to take out their aftercare/service package.

I had a radiator changed out and an additional one fitted. The work was performed in a timely manner to the quoted cost. The engineer who undertook the work, (Andy), is extremely knowledgeable and very capable. He kept me updated on progress but to be honest I hardly knew he was there. He also tidied up on completion of the work. This is the second scheduled job that Bumblebee have done for me since I moved into the property 4 months ago and I have been more than satisfied with both of them. Just out of interest, Andy did the first job as well. I would have no hesitation in recommending Bumblebee to anyone.

Had to call someone out as an emergency one morning due to our boiler dying on us, called first thing in the morning and they said they'd be with my by 11. They arrived bang on time, diagnosed the issue and ordered the necessary parts so they could complete the job next day. Sadly that left us with no heating or hot water but not their fault, without the part there was no boiler so fair enough. They arrived bang on time the following day and fitted the offending part, left no mess and put everything back exactly as it was. Really pleased with them, very thorough and conscientious in their work to get our boiler up and running again.

Bumblebee installed a new boiler for my uncle who is 87 with some dementia. they carried out the job with no fuss, meeting his needs along the way and liaising with myself 140 miles away to make sure they got it right. A great job done with compassion and efficiency. would not hesitate to recommend.

I would highly recommend Bumblebee plumbing. There service was brilliant. The plumber was very polite and so professional. I was given the quote and the work was completed. I would definitely recommend bumblebee for your plumbing work and I will use them again without hesitation.

Needed replacement boiler & radiators. Contacted Bumblebee. Who came out the same afternoon. They gave a very competitive quote & were able to stary the job within five days and completed within two days. The fitters were professional, friendly with 100% commitment to the job. Bumblebee customer service and after sales service was excellent. Well above what we have previously experienced & they will be our first call for any future plumbing & heating needs. We would certainly recommend Ross & his team without hesitation. Excellent service. Thanks guys. Geoff & Frances Gosling

Great service! Back boiler get removed and new combi boiler was fitted all in two days by one of the engineers. Friendly and Polite guy. Explained all we needed to knew about our new heating. Definitely recommend. Looking no further. Thankyou Bumblebee

Reasonably priced. Punctual. Friendly. Informative. Tidied up when finished. What more could you want... thanks bumblebee - you will definitely be my 1st and only port of call for any future plumbing/boiler needs! Cheers Lee

Bumblebee plumbing and heating was contacted due to the heating being stuck on. I was booked in and the following day they came out and replaced a broken valve. As always Bumblebee was friendly, professional and left the place today once the job was completed.

I had a boiler installed in January 2019. Reasonably priced and their employees are professional,punctual and polite. When I has a problem with the remote device on a Saturday they came and sorted it promptly. I recommend them to all my friends and would not hesitate recommending them to anyone.

I have used Bumblebee before. They look after my mums boiler. My mum is 84 years old and for her the priority is to keep warm. In May her boiler failed no heating or hot water. I telephoned bumblebee and they arranged to visit the same day. Excellent service. They managed to get the heating back only on a temporary basis as the boiler needed a new pump which was fitted the following day. Mum was delighted with the engineer that sorted out the problem. 1st class service received by first class people. Thank you

This was the first time that we'd used Bumblebee but it won't be the last. I called last week to explain that we needed 4 radiators replacing. They gave us a satisfactory quote for the work, which we accepted and few days later an engineer returned and did the work on time and to budget. We are very happy with the standards of workmanship that were applied and to the professional and tidy way in which the work was done

Was referred to Bumblebee by a friend following several let downs by other companies. Rang the office and had the service booked in minutes for a convenient time. The engineer arrived on time, was professional and completed the work quickly. Would definitely recommend.

Sam turned up on time, polite and explained what had to be done. Very helpful in answering my questions. Very friendly and efficient service.

Sam was on time, quick, friendly and knowledgeable. I was very pleased and have signed up for the maintenance contract.

Arrived on time, very professional manner, helped me to set up the monthly cover which is great value.

This company fitted my new boiler last year and I decided to stick with them for the service too. Very polite on the phone when booking me in with instant email confirmation. Sam turned up on time for the appointment. He remembered me from previous visit which was nice. Very polite and very knowledgeable about his work. Work was done without fuss and I received an email receipt and email certificate. They take card payments too! Great to see a local company doing so well and I will contact them again next time I have plumbing/heating work to be done.

We called out Bumblebee following catastrophic damage to our old central heating boiler which had left us with no heating or hot water. It soon became apparent that the damage was so substantial that it probably wouldn't have been cost effective to undertake repairs, even if spares were still obtainable for this particular boiler. We took the decision to have a new "INTERGAS" boiler installed, having previously read about these new efficient dutch boilers. The Bumblebee engineer said that due to other workload commitments it would be Tuesday 24th March before it could be done. However since he was aware that we were both OAP's. he said he would talk to Ross, the owner, and see if they could prioritise our installation. Within the hour we received a call to advise us that they had been able to re-arrange workloads and that our installation would take place the following morning. True to their word, Bumblebee arrived first thing Thursday morning, and the new boiler was installed, up and running, some 4 hours later. We cannot praise Bumblebee enough for their commitment to resolving our dilemma, at a time when clearly a supply of hot water is essential in combating the corona-virus. Their tradesmen and equipment are of the highest quality. Thank you all at Bumblebee.

Our heating recently stopped working and with the current situation in the country at the moment, we panicked a little, as we are currently self-isolating. Being over 70 need our heating. We looked online and found bumblebee was still working and had very good reviews. We phoned up and spoke to Ross and he assured us that all of his staff were well enough to be in work and explained that he had his engineers sending their temperatures in a morning, alongside that they were wearing face masks and gloves and they would keep a safe distance from us at all times. I felt a little more at ease so I booked in a visit and their engineer Steve came out to see us. He wore a face mask the entire time along with his gloves, he even had his own cup for a brew. We explained what was wrong and he got to it. He was very polite, very tidy and very knowledgeable. H had us up and running in under an hour all whilst keeping a safe distance from us. We then received the bill to find that we had been given a 20% discount for being over 70. We are very grateful and wouldn't hesitate in referring them to anyone who needs there heating looking at, even if you're worried about isolating. Well done bumblebees and thank you

Excellent Work. Excellent. Used Bumblebee to have a new boiler installed, replacing our old little one with a mega large one. Very efficient service from Ross and his team. Cleaned up after themselves and were very friendly. Love the Hive , don’t know quite how we managed before having this! Many thanks. Highly recommended.

From the first visit by Ross to discuss our requirements to the completion of the work 9 days later, we have nothing but praise for this company. They were efficient, friendly and thorough. The two lads who did the actual installation were as unobtrusive and tidy as they could possibly be and did a fantastic job! Would have no hesitation in recommending this firm!!!

Had a boiler system fitted, replacing an ancient broken one. We were given a choice of systems and after discussing them we were advised to go with the cheapest of the options. They don't just sell you the most expensive. We took out their service option and they have been fantastic. The services have been organised around my work and the guys coming round have been friendly and answered any questions I have had. I have only had to call them out the once and they were round straight away. We have been with them 3 years and would definitely recommend.

After being let down repeatedly by other local heating engineers to come and service my boiler, I phoned Bumblebee. I was impressed from the first contact, efficient booking system over the phone, followed immediately by a confirmation email. Sam phoned 45 minutes before the booked time to ask if it was ok to come early. Absolutely was. He was polite, courteous and obviously knows his trade. I will definitely use Bumblebee in the future and will recommend them.

We had Bumblebee Plumbing and heating out to fit our new boiler and two new radiators. They were Covid safe and wore face mask all the time they were here. Great service and we even took out their maintenance cover as very reasonably priced. Great service and really nice to deal with. No mess at all. I would strongly recommend them to look after you.

Had problems with my shower pump, Neil the engineer sorted it very friendly and chatty bloke loves his. cuppa lol. Certainly recommend Bumblebee.

My old boiler stopped working and this always gives me anxiety after dealing with British Gas some 5 years ago. Sam came round and correctly diagnosed the fault within 1/2hr. Unfortunately it was a rare part and took some time to source the part (boiler prob 20 yrs old) but it did come and was fixed first time at a very reasonable price. Great work Sam and Bumblebee, it's a relief to know a good plumbing firm.