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Blue Flame Services Limited

4.9

500 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

What makes our traders different?

Renewables is an industry that Which? Trusted Traders has a strong focus on reducing consumer detriment in, due to the nature of it's work / audience of customers. Which? Trusted Traders carries out due diligence on all our endorsed businesses, and we want our consumers to continue to make the right choices about the companies they choose to carry out jobs, especially with renewable businesses. We have a useful article to let you know exactly what you can expect from our traders, find it under the 'advice' section of our website. Did you know Which? Trusted Traders work with a number of competent persons schemes to help raise standards within the home improvement and motoring sectors. For more information please check out our relationships page.

About

Blue Flame Service Ltd is a local firm based in Maryport, Cumbria, originally set up by Tim Kemp in 2001 and then in partnership with David Harrison in 2003. Over the past 15 years we have developed and grown into one of Cumbria ’s leading utility contractors providing first class plumbing, heating, electrical and renewable services.

Our fleet of 10 fully fitted vehicles support all the services we provide covering the whole of Cumbria, Millom to Carlisle, Whitehaven to Penrith.

We cover all aspects of Plumbing, Heating and Electrical. Blue Flame Services are now able to offer boiler finance and Bathroom finance options throughout Cumbria.

Blue Flame can now offer easy payment solutions with 0% APR on all boiler, bathroom and electrical installations.

We can now protect your Home with a range of Boiler Care packages starting from £0.37 a day, all packages include an annual boiler service, unlimited call outs and up to £1,000 inc vat for repair works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating

  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom Installation
    • Bathroom refurbishment
    • Bathroom tiling
    • Electric Showers
    • Wet rooms

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance

  • Heating contractors

    • Immersion Heaters
    • Central heating systems (installation and servicing)
    • Oil fired heating equipment

  • Gas installers

    • Gas Fires

  • Caravans repair and servicing

  • More Services

    • woodburning stoves
    • solar pv
    • solar thermal

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
500 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Excellent company
Customer Service
Quality
Value
I needed a complete new flue on my combi boiler, a new thermostat and a TRV. The engineer arrived promptly to inspect the work that needed doing and took notes which he checked with me to make sure I was happy with them. The detailed quote arrived a couple of days later and was for a very reasonable price. I was not able to be at the property on the agreed date but they were happy to take a key and let themselves in. They did the work in one day and left my property in good condition. I received the Safety/Service Certificate the next day. Their customer service is great and they were happy to answer any and all questions. I would have no hesitation in using this company again and highly recommend them.
Customer in Cumbria Posted on 12/12/2019 , work completed 09/12/2019
Recommended
The trader replied (on 20/12/2019)
Hello there, Thank you for taking the time to leave such a nice positive review on the service we have provided. I have passed all your comments on to Lee, Paul and Jon who were involved in the works carried out at your property. If you ever have any future plumbing, heating or electrical works please do not hesitate to contact our office and we will gladly assist you. Kind regards, Graeme
A very reliable firm.
Customer Service
Quality
Value
We have used BlueFlame several times now and they have always been very satisfactory.. This time theywere putting right the faults they found during a survey 'condition report' in our new home . Several earthing faults were put right incluing one which took quite a bit of detecting. The lads were helpful and explained what they were doing and why. A small glitch was put right promptly the next day.. They always leave the job tidy. i have no hesitation in recommending BlueFlame for any electrical work and plumbing work.. They are not the cheapest but they are the best and can be relied on to complete work on time and to budget / estimate.
Customer in Cumbria Posted on 15/01/2020 , work completed 15/01/2020
Recommended
The trader replied (on 20/01/2020)
Hello there and thank you for taking the time to leave such a nice positive review on the service we have provided. I have spoken with the electrical engineers and passed on your kind words. We do understand that sometimes we are not the cheapest as its hard to compete with smaller companies however the service/workmanship that you pay for will always be the best. We have a dedicated front office on hand to answer all your queries, we will always provide a quotation prior to the works commencing, no hidden extras will be charged and all works is guaranteed for 12 months. If you or your friends ever have any future plumbing, heating or electrical issues please do not hesitate to contact Blue Flame Services. Kind regards, Graeme
Highly recommended
Customer Service
Quality
Value
Very happy with the team that did the installation, very efficient, very accommodating with little changes, pleasant and a friendly team all the way round, nothing was too much trouble for them. In fact I picked up on a little thing and the follow up was brilliant. Well done!
Harry, Cumbria Posted on 17/01/2020 , work completed 17/01/2020
Recommended
The trader replied (on 03/02/2020)
Good morning Harry, thank you for leaving such a brilliant review about the service we have provided - I am happy to see that David, Lee and Paul were able to teach you thing or two. We always strive to deliver the best service possible service I hope your daughter is happy in hew new warm home. Best of luck with the rest of the project. Kind regards Graeme
First class service yet again from Blue Flame
Customer Service
Quality
Value
My heating system developed a leak, which proved challenging to locate and repair. The guys just got stuck in, and got the job done, despite the adverse working conditions. As always, they are professional, cheerful and keen to please the customer. I called them in as they had previously done a boiler change for me, and I had gained a very positive view of the company and teams as a result of that work.
Customer in Cumbria Posted on 04/02/2020 , work completed 29/01/2020
Recommended
The trader replied (on 10/02/2020)
Hello there - Thank you for taking your time and leaving such a nice positive review on the service we provided, I have passed your kind words on to Daniel who was the engineer that attended your property. I hope you bare ourselves in mind for any future plumbing, heating or electrical issues. Kind regards, Graeme
Boiler condensate pipe leak
Customer Service
Quality
Value
Excellent service again. Reported a minor problem and Blue Flame attended to repair leak the following day at time stated with a very friendly helpful team. Could not ask for a better service. Thank you.
Customer in Cumbria Posted on 07/02/2020 , work completed 04/02/2020
Recommended
The trader replied (on 10/02/2020)
Hello there - thank you for taking the time to leave the nice positive review on the service we have provided, our engineers will always arrive on time and carry out the works to a high standard and with a smile. I hope you keep us in mind for any future plumbing, heating or electrical issues. Kind regards, Graeme
Reliable and Knowledgeable
Customer Service
Quality
Value
We have used Blue Flame several times for repair and service of our older oil boiler. They are always on time ie. the engineer arrived at 8am on the dot. He was efficient and importantly for me, knowledgeable about older more obscure systems. As well as a service, a small component was found to be faulty causing an occasional lock out. All priced up, fitted from the stock on the van quickly and easily. I very rarely write reviews but made an exception because of their excellent service which is reasonably priced.
Customer in Cumbria Posted on 15/02/2020 , work completed 14/02/2020
Recommended
The trader replied (on 01/04/2020)
Thank you for taking the time out of your day to leave such a brilliant review on the service we provide, you are right when it comes to the older oil boilers having an engineer with that knowledge is sometimes difficult but we are very fortunate to have such skilled engineers working for ourselves, they regularly go on training to fine tune there skills. We always aim to get peoples boilers up and running in 24 hours and I am delighted to see we managed to impress you with our fast turn around. Please do not hesitate to contact ourselves again for any future plumbing, heating or electrical issues. Kind regards, Graeme
Downlighters fitted in kitchen
Customer Service
Quality
Value
I have used blue flame on other occasions for electrical projects .I was so impressed with whole experience, that last year i took out a gas boiler and service plan with them. I would recommend them for their professional service they provide, helpful friendly staff, who do a good job and leave the site clean and tidy.
Customer in Cumbria Posted on 17/02/2020 , work completed 10/02/2020
Recommended
The trader replied (on 01/04/2020)
This is such a brilliant review to read and I am delighted to see that we have been able to impress you year in year out with our workmanship, I understand a boiler is hardly a glamours purchase but you can rest assured you will have peace of mind for years to come. Kind regards Graeme
Excellent in every way!
Customer Service
Quality
Value
They have been incredibly professional, helpful and efficient. Both myself and my mum needed new boilers, they came out very promptly to quote and gave a full explanation of the work that needed to be done, time frames and cost. Extremely neat and tidy, polite and friendly. Can not fault any of the workmanship they have carried out, I will also be arranging annual servicing from them. Very happy customers - thank you!
Customer in Cumbria Posted on 25/03/2020 , work completed 25/03/2020
Recommended
The trader replied (on 01/04/2020)
I am delighted to see such a nice positive review about the service we provided for yourself and mother, it was a pleasure to meet you both and I am happy to see you are pleased with the workmanship. Your kind words have been passed on to the engineers involved in both installations, I do hope if you ever have any future plumbing, heating or electrical issues then you give ourselves a call. Kind regards Graeme
Excellent Service
Customer Service
Quality
Value
Contacted Blue Flame for a quote to replace our boiler, an engineer came out the same day, fully talking me through the work needed, answering all my questions and concerns. Quote emailed to me very quickly. Date set for work to commence, with confirmation emails sent prior. Engineers arrived as arranged on time. I was very impressed with the two engineers that carried out the work, obviously conscientious. Our home was left clean and tidy. From start to finish Blue Flame's communication and customer service was superb, I can't fault it. We will certainly be using Blue Flame again for servicing etc.
Customer in Cumbria Posted on 15/05/2020 , work completed 12/05/2020
Recommended
The trader replied (on 20/05/2020)
Good day, Thank you for taking the time to leave such a nice positive review on the service you received from ourselves especially through this worrying time. We understand a boiler is not an every day purchase and I am glad we were able to guide you through the process and help you choose the best boiler for your home. I have passed your kind words on to all the staff involved. Kind regards Graeme
Efficient service
Customer Service
Quality
Value
I have used the services for 3 years they fitted a new boiler and have continued to service both the boiler and gas fire annually. Today's service was no exception to the rule of efficient service. Booking the appointment was straightforward and I was able to pay by card over the phone cutting down on contact. The engineer was friendly and extremely well prepared with appropriate PPE and cleaned all the surfaces with anti bacterial spray to cut down on any contamination. Will use them in the future.
Customer in Cumbria Posted on 16/07/2020 , work completed 16/07/2020
Recommended
The trader replied (on 17/08/2020)
Thank you for taking the time to leave such a nice positive review on the service we have provided. We understand a lot of our customers are hesitant on having engineers in there homes with the current pandemic but we have put measures in place to ensure the safety of our staff and customers. Thank you for choosing to use Blue Flame Services for your annual safety checks, I have passed your kind works on to all the staff involved.
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Mon–Fri: 9:00–17:00
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.